Special Orders

Many of our items are custom made for you when you place an order. Custom order or special order items are ordered for you when you place your order. Cancellations must be made within 2 days. After 2 days, custom orders are not cancelable.

Because made to order items are ordered specifically for you, payment in full is required when you place your order. Orders are not cancelable once we place the order with the manufacturer. Special order, personalized or made to order merchandise is not returnable.

This includes furniture, bedding, artwork, personalized items, many special occasion dresses, boys suits and eton suits.

Canceled or refused orders are subject to a cancellation fee of up to 50% of the original retail cost plus shipping costs. This includes, but is not limited to cribs, bedding, furniture, special occasion dresses, boys suits, eton suits and monogrammed items.

Special order rush service: Rush production is available with several of our special occasion dress manufacturers. The rush starts the day we place the order with the manufacturer, not the day you place the order. We process most orders the following business day, but any credit card processing issues may delay your order. Also, please note that rush service will rush the production time - not the shipping time. Rush shipping may be required in a addition to the production time. Also, please note that ordering with rush shipping does not decrease the production time.

Please contact us via email at customerservice@oneofakindkid.com within 3 days of receipt if there is a problem with a custom ordered item.

Delivery times: Because many products, including furniture and bedding, are hand crafted or made to order for you after you place your order, production and shipping times posted in the product descriptions are estimates. We make every effort to have your order shipped as quickly as possible. One of a Kind Kid cannot be responsible for delays beyond the estimated delivery times given.